At Chior Decor, we take pride in creating and selling unique custom gifts for any occasion. Each item in our store is made-to-order and features custom designs that are meticulously crafted to perfection. This means that when you place your order, we print/make that item/s only for you, one at a time for the best quality! We understand the excitement of receiving your order, and we want to ensure a smooth and transparent shipping process for all our valued customers. Orders are processed when the payment is accepted.
Processing Time
Since each item is crafted specifically to your order, our processing time takes approximately 7-8 business days. This timeframe accounts for both the production and preparation of each product. We are committed to delivering exceptional quality, and this processing period ensures that every detail of your order receives the utmost care and attention to ensure it meets our high standards.
Shipping Time
After your order has been processed and produced, we will promptly arrange for its shipment. For orders within the United States, delivery usually takes between 6-8 days. International shipments typically arrive within 9-12 days. Please be aware that these shipping durations are estimates and may vary based on your location and any unexpected circumstances that may arise.
Tracking Information
To keep you updated on your order’s status, we will send a tracking code to your email once your shipment is on its way. This code will enable you to track your package and get an estimated arrival date. If you have any questions or need assistance with the tracking information, please reach out to us at [email protected]. Our dedicated customer support team is available to help with any inquiries or concerns you may have.
InCorrect Address
Please ensure that you provide the correct address at checkout for the following reasons:
- For orders returned due to an incorrect address, a re-shipping fee will be required to resend your order.
- If you request the carrier to forward or redirect your parcel after it has left our warehouse, we cannot be held responsible if the parcel is lost, stolen, or damaged.
- If there is incorrect or missing information detected on our end, we may need to contact you to update the delivery details, which could delay your order.
- We are not liable if your order is delivered to the wrong address or returned to us. Orders returned to our shipping partner’s warehouse will be disposed of. Please verify your shipping address before contacting customer support.
FAQ
| Question | Answer |
|---|---|
| How long does it take to process my order? | Our processing time is 7-8 business days, which includes processing and production time for each item. |
| How long will it take for my order to arrive? | Shipping within the United States typically takes 6-8 days, while international orders may take 9-12 days. |
| What happens if my package is lost during transit? | In the rare event of a lost package, we will work with the shipping carrier to resolve the issue and provide a replacement or issue a full refund. |
| How can I track the status of my order? | We will send you a tracking code via email as soon as your order is shipped. You can use this code to track the progress of your package. |
| Who should I contact if I have any questions? | If you have any questions or concerns, please reach out to our customer support team at support@chiordecor.com ./. |